Filed under: Good news, Google (GOOG), Apple Inc (AAPL), Marketing and advertising
Google, Inc. (NASDAQ: GOOG) and Apple, Inc. (NASDAQ: AAPL) were named as two of the top companies in customer satisfaction recently by an ACSI index released out of the University of Michigan. This is the same study that pounded U.S. automakers in favor of foreign auto brands.
In the index that measured e-business companies, two of the most powerful brands in technology rose to the top. It’s no surprise Apple made the top of the list, with its ability to mesmerize iPod, iTunes and iPhone customers. The company is also selling more Macintosh personal than ever — and customers are buying them as fast as Apple can make them.
It’s also hard to think that any web company can catch Google. The world’s largest world wide web search company has such a huge first-mover advantage that it’s next to inconceivable that any competitor will be able to offer a superior product in such a way that Google will lose a decent chunk of market share. It, along with Apple, has an extremely high customer satisfaction rating. Even if there are better products, perception is reality — and the perception is that Google offers the information as fast as it can and connects the searcher with the information they need, and with quality.
At least two U.S. brands top their respective list, while U.S. automakers slide further down the pile of irrelevancy in a changed age of fuel efficiency and the perception of superior foreign brand auto quality.
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